1. Information Collection

When you use our forms, request a quote, schedule a service, or communicate with us, we may collect information such as your name, email address, phone number, date of birth, service address, project details, and the type of service you are requesting.

We may also collect information you voluntarily provide in messages, uploaded photographs, appointment requests, project descriptions, or other communications.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically. This may include your browser type, device type, operating system, IP address, pages visited, approximate location, referring website, and general website usage information.

This information helps us maintain website functionality, identify technical problems, and improve the overall user experience.

3. Project Information

If you request home services, we may collect information about your property and project requirements, including descriptions of the work needed, photographs, measurements, access instructions, preferred materials, and other details necessary to evaluate and complete the requested service.

4. Data Usage

We use your information to respond to enquiries, prepare quotes and estimates, schedule appointments, coordinate service visits, carry out requested work, process payments, provide customer support, and communicate with you about your project.

We may also use information to improve our website, services, internal processes, security, and customer experience.

5. Marketing Communications

Where permitted by applicable law and where you have provided appropriate consent, we may use your information to send newsletters, service updates, promotional offers, and other marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe instructions included in the applicable communication.

6. Cookies

We use cookies and similar technologies to remember preferences such as your light or dark mode selection, support essential website functions, understand which pages are useful, and improve website performance.

You can clear, restrict, or block cookies through your browser settings at any time. Disabling certain cookies may affect some website functionality.

7. Analytics and Website Performance

We may use analytics and performance tools to understand how visitors interact with the website. This may include information about frequently visited pages, navigation patterns, general traffic levels, and technical performance.

Analytics information is used to identify problems, improve usability, and make the website more reliable and useful.

8. Payment Information

If payments are made through the website or a third-party payment provider, payment information may be processed by the applicable provider. Financial information may be handled according to that provider's own privacy policy, terms, and security procedures.

We do not require unnecessary financial information for services that do not involve payment processing.

9. Security Measures

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Data may be transmitted through encrypted connections, and access to personal information is generally limited to personnel and service providers who need the information to perform their responsibilities.

Although reasonable precautions are used, no online system or method of transmission can be guaranteed to be completely secure.

10. Third-Party Services

We may share information that is reasonably necessary with trusted third parties that help operate our website or provide requested services. These may include scheduling platforms, payment processors, hosting providers, communication services, analytics providers, suppliers, contractors, and specialist trades working on your project.

We aim to limit information shared with third parties to the information reasonably required for them to perform their services.

11. Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared when reasonably necessary to provide services, coordinate appointments, process transactions, communicate with you, maintain website operations, protect our systems, or comply with applicable legal requirements.

12. Service Professionals

Information about your project or property may be provided to technicians, contractors, specialist trades, suppliers, or other project partners when necessary to complete the services you request.

Only information relevant to the applicable project should be shared whenever reasonably practical.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain service records, process transactions, resolve disputes, prevent fraud, comply with legal obligations, and support legitimate business purposes.

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

14. User Rights

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, correct inaccurate information, request deletion of certain information, restrict certain processing, or object to particular uses of your information.

15. Updating Your Information

You may request that inaccurate or outdated personal information be corrected or updated. We may take reasonable steps to verify a request before making changes to information associated with an account, project, transaction, or service request.

16. Marketing Preferences

You can choose not to receive promotional or marketing communications while continuing to receive necessary service-related messages, such as appointment confirmations, project updates, payment information, or other important communications.

17. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization. If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we may take reasonable steps to remove the information.

18. Third-Party Websites

Our website may contain links, booking tools, payment services, maps, or other features operated by third parties. Those services may collect information according to their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security measures of third-party websites and services that we do not control.

19. Fraud and Security Prevention

Information may be used to detect, investigate, prevent, or address fraudulent activity, unauthorized access, suspicious transactions, security incidents, website misuse, or other activity that could harm customers, workers, property, or our systems.

20. Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders, legal proceedings, governmental requests, or other lawful requirements.

21. Business Transfers

If a business operation or portion of its assets is sold, transferred, merged, reorganized, or acquired, personal information may be transferred as part of the applicable transaction, subject to applicable privacy requirements and reasonable safeguards.

22. Your Choices

You may choose not to provide certain personal information. However, some information may be necessary to respond to an enquiry, prepare an estimate, schedule a service, process a payment, or complete a requested project.

23. Privacy Requests

Privacy requests may require reasonable verification to protect your information from unauthorized access. Certain information may need to be retained where required by law or where reasonably necessary for accounting, fraud prevention, dispute resolution, security, or legal compliance.

24. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, or applicable legal requirements. Updated versions will be made available through the website.

25. Acceptance of This Policy

By accessing the website, submitting a form, requesting a quote, scheduling a service, or otherwise using our online services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to applicable law.